Comfort Guaranteed - Who says?

I have often been asked, why Jaguar?

Why not Mercedes, BMW, Audi, Volvo or perhaps a Tesla? Why not? The list is endless, but to answer this obvious question I need to go back to our roots first of all.

While I was working for other companies, as a family we needed cars that were spacious and comfortable - the latter due to health reasons, as we were not getting any younger!

From my earlier articles on our website and LinkedIn, you will find that the years before we chose Jaguar we drove Vauxhalls, specifically the Carlton and lately the Omega. When production of the Omega ended, we then had to look to other brands for the large comfortable alternative. 

It was then that after test driving many other brands and models, that we drove our first Jaguar, albeit the smallest, an X Type that we were sold. Yes, that then led to the S Type, which we still have that is now only used for weddings, to our the current licensed car our XFS, as well as the family X Type Estate. 

You only need to read through our dozens of 5 star reviews including currently over 60 on google to find that our clients love the S Type and XFS too and find them so comfortable. 

Our social media posts refer to them both as our big cats! Using the links on our website, why not connect up and follow us on our travels?

But comfort is not only about the cars we drive, and we plan to stay with the Jaguar brand as we expand, it is also about the way the cars are driven and how we look after our clients. 

Some point soon, we will need to consider alternative fuels, so we are already keeping an eye open for electric cars that have a range of around 700 miles, which is what we consistently get out of our big cat, the XFS!

Back to our subject……….

How we appear

To quote a celebrity “Oh what a beautiful car and you are dressed so smartly. I know I will looked after and kept safe’, our aim is to ensure that from the first time clients see us, they feel comfortable and at ease. 

So we arrive in not only a clean suit and chauffeur’s cap, but we also ensure our car is looking at her best - outside as well as inside.

None of our chauffeurs smoke or use bad language which ensures no offence is caused to some of our clients who do neither of these things.

During the drive, we do not start a conversation, and only engage in a discussion should our clients initiate it. We do not ask questions during the conversation, so it is easy for clients to close the discussion down when they like. We respect our clients time and space.

Are you sitting comfortably?

When clients are onboard, we check the air con is to their preference and do not open our window. Of course, should a client wish to open a window, then they are at liberty to do this. En route at regular periods, we will also check that the air con is still to their liking.

When we have 2 or more passengers with us, before we meet and greet, we adjust the drivers seating position as far forward as is safe to drive - this maximises the leg room for clients behind us, even though the cars are already spacious.

We provide for our passengers cooled mineral water, snack bars, tissues, sanitised hand wipes, eye mask, branded mints, as well as a daily newspaper of their choice and 4 quality magazines for browsing. 

When collecting from Airport/Seaport Arrivals, we offer a hot drink of their choice and assist with luggage. For longer journeys we also provide hot drinks from the service areas.

When arriving at the car, we first open the car doors and invite our clients to take their seats and while they are getting comfortable, our chauffeurs load the luggage into the boot and if appropriate the top box. 

We also offer a charging cable for their mobile phones - we have cables for the top 3 mobiles in UK.

During longer journeys we will check at regular intervals, whether they would like to stop at the services. If not then we continue, providing we are still safe to drive, ensuring that we always stay alert. 

Road Rage

I have written many posts and articles about IAM Roadsmart Advanced and Masters qualifications, but I also need to mention here that before I drove in this way, many years ago I was guilty of throwing my passengers around, mostly family. 

The facts are that I used to drive too fast and too close to those in front of me, swerving sharply to avoid incidents that in the past, I could have planned better for.

Quite simply although I would not admit it at the time, I was a careless driver and it took a few accidents and the patient comments from my wife, that persuaded me to slow down and take corners carefully. 

Fast forward to today

Now each of our chauffeurs drive to maximise our passengers stress free experience and peace of mind which includes, driving at a speed that is appropriate to the road conditions and level of traffic, ensuring that we can slow down gradually when we see a hazard up ahead. 

When we change lanes, we signal to others what our intentions are - this also gives peace of mind to our clients so that they know the lane change is deliberate. 

We increase our speed including from a stationary position gradually - again so as to 

not cause alarm. 

When we notice driving standards of other road users are poor, we do not make any gestures or comments about them, realising that this in itself could make our clients anxious. 

Our mobiles phone are both set to silent mode and disconnected from the car. In addition, we will not make any calls when a client is onboard and of course, we do not respond to any either. Our phone is out of sight.

We only put the sound system on when our clients ask us, realising that some clients find the time useful for working, planning or making business phone calls and not having to ask us to turn the radio off makes it easier for them.

When driving, we do not drink or eat anything - the aim is to make sure we are looking ahead at all times, checking mirrors and doing a 180 degree scan of the environment around us, ensuring we are always checking for hazards.

All the above helps to make our clients feel comfortable and at ease.

Next Up

The next article will be written about how we guarantee that we are legal and why should that concern our clients.

I hope you are finding this mini series of interest and to some degree, educational and look forward to hearing from you for your travel requirements whether for business or pleasure. 

We can be easily reached on 07850 100859 or info@dbexecutivetravel.net and for our wedding car services on 07548 931339 or info@dbweddingcars.net.

From Here to Gold and Beyond!

So here we are at the end of 2018 and about to embark on another year.

I am amazed at how quickly this year has just flown by, and to think I can almost say that I have been self employed for 2 years is just incredible. But to achieve this and to be still growing is evident from the past 12 months, I am very thankful to all our clients whether they were for our executive travel service or for our wedding cars.

They are each equally important to us and we have been so privileged to be able to provide for each one our consistently high standard of chauffeur service.

To give an idea, here is a brief summary of the places we have taken our clients to with the number of times we have been there during 2018 alone:

They were sailing and now for a cruising with our big cat!

Airports: Heathrow 75, Bristol 16, Gatwick 15, Stansted 6, Birmingham 5, Luton 2, Southampton 1 and also Southampton Docks 4.

We have also travelled as far as Middlesborough, Swansea, Cambridgeshire, Royal Tunbridge Wells, Bolton, and BBC Salford Studios, Manchester with a certain Gold Cup, and many other locations in between, which illustrates that we will travel just about anywhere in Britain as long as it is cost effective. In addition, we have been to 18 locations in London.

We have collected clients from and taken them to helicopters, ships, trains as well as planes, and taken other clients to events such as Ascot and Cheltenham Races, as well as concerts at Wembley, football at the Emirates Stadium and the Harry Potter World, Leavesden.

As far as business to pleasure ratio, our clients have been interestingly split 50%, which we could not have planned! In addition to all the above journeys and more, we have also done 19 weddings.

So the message from all the above, is that 2018 has been a year in which we have grown in experience, completed 40,000 miles, and evidenced by our 60 five star google reviews and many more on our website, our clients agree that we are safe, comfortable, legal and reliable where we plan to do the waiting so that our clients do not have to.

In 2019, we would like to provide more clients with our service which we plan to expand on during the year and to encourage this, we would like to offer every new client for their first journey with us, a 10% discount from our standard executive travel price including any airport return if required.

…. and many more on our website!

2019 will be a year to consolidate and to expand so more people can enjoy our and benefit from our quality personal chauffeur services in the future.

Help, I'm lost, do your magic!

One of the most essential pieces of information given me for every single job is the full postal address including post code, of where I am to collect my clients.

Many years ago, in the days when I used to travel with my father on long journeys (see one of my earliest blogs), we used such objects as a compass and a road map as large as the Financial Times, which seemed at first equally as complicated.

These times with my father teaching me how to use them were invaluable to me throughout my earlier years travelling in my previous jobs when I was travelling on my own or on family holidays with my wife and children.

Nowadays, technology is so useful in that all we do, is plug the post code into the car satnav and off we go. How rarely do we actually look at the map now?

As most of the weddings we do are fairly local to us, we make sure that within the week before every wedding, we do a test run of the complete route we will be doing on the actual day itself. We do this to make sure we have the correct timings, especially where we do relays in the same car back and forth to pick up more people, but also, to check out the route and to know for certain that we can locate each of the places where we are picking people up. 

One of our key focusses on the day is to make the journeys completely stress free for the bridal party.

This has proved to be so important on many occasion.

But, there is always one, whether for a wedding or an executive travel job, sometimes the post code does not exist in the sat nav, or indeed the actual road.

This means that the software needs to be updated, but to be fair even if I purchased the updated software (DVD) every year, it would not be enough. To do this would make the expense too much which would have to passed onto our clients - this is not necessary, although we do renew the DVD software after a few years.

So, when the post code is not recognised, we revert to our backup. This is google maps on the phone, as long as the phone is not touch while driving the car . This has helped us out sometimes.

But, yes there is another one! What happens when we are en route to pick up the client and we have no 4G signal?

When this has happened in the past, I make the phone call (handsfree, using the car system) to our office and I speak to my daughter Hannah, who as she was growing up, would read maps on our family journeys and the compass and follow the journey. Before long she would actually guide me on the route to take. 

Hannah is now very technically able, and uses the computer and magic, she tells me. Using google maps and something else to locate the pick up location, along with my phone signal to locate my phone!

With this information, she skilfully guides me to the pick up location, street by street, until I am close enough and then I arrive in good time once again to proceed with the client job. This is especially useful when the location is on a very new housing estate when my car satnav has been located in a field. Thankfully, Hannah sees something quite different.

I mention this because I am mostly the only face our clients see, and also our backup wedding chauffeurs of course. Like most other businesses,  I have a supporting team at my office, who are play such a key role to the success of the business and ensuring clients have the service they require.

There are many other tasks not only Hannah does but also my wife Sonie, to whom I am very grateful.